It is the policy of Consular Department to maintain a quality system designed to meet the requirements of ISO 9001:2015 in pursuit of its primary objectives, the purpose and the context of the organisation.
It is the policy of Consular Department to:
This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.
Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.
To ensure the Embassy maintains its awareness for continuous improvement, the quality system is regularly reviewed by the Manager of Consular Department to ensure it remains appropriate and suitable to our services. The Quality System is subject to internal annual audits.
Gulfan AferoMinister Counsellor/Manager of Consular Department London, 4 June 2018